Emergency Services

Learn more about the new & improved Metro311 portal and 311 app!

Divisions of Emergency Services

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Emergency Medical Services
keeps you alive during the critical period of your sudden injury or illness. It is your primary medical care provider during emergencies.
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MetroSafe 911
takes your emergency calls and connects you to police, fire department, emergency medical help and other first responders. It's your primary help line.
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Emergency Management Agency
coordinates the work of 95 agencies during disasters. It supports you and first responders with disaster preparation, response, recovery and mitigation efforts.
Metro311 takes your non-emergency calls and provides customer service. It's your connection to the city government.

 

Enter your address and MyLouisville will find nearby city services in the following categories:

  • Garbage Icon Solid Waste Services
  • Police Badge Icon Emergency Services
  • Political Info Icon Political Info
  • House Icon General Location Info

Find your garbage, recycling, yard waste and large-item set-out dates. Sign up for large-item set out and street sweeping reminders by email and text!

The new Metro311 Reporting System and our new 311 mobile app is live!

Report Something to Us!

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Call MetroCall at 311 or (502) 574-5000

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