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The new Metro311 Online Reporting system is now live! 

 

WHAT WE DO

For more than 25 years, Metro311 has been the city's customer service center.

SERVICE REQUESTS

Fill out the form if you have any issues with animals, business concerns, garbage, parks, property maintenance, etc. Once a service request is entered, the appropriate agency will respond. *Please note* - Following an inspection, a service request may be transferred to a department other than the one it was originally assigned in order to ensure the request is properly handled.

TRACK A REQUEST

Once you have a service request number you can click above to track progress.

DOWNLOAD THE NEW 311 APP

When you download our free app to your iPhone or Android you can submit service requests immediately. Use it, if you need a city service and help with non-emergency issues. Just search for "Louisville Metro 311" in your app store.

Metro311 offers live chat on most pages of our website. If we're online with live chat, just look in the bottom right corner for the chat tool. It's that simple!

 

 MetroCall

Enter your address and MyLouisville will find nearby city services in the following categories…

  • Sanitation Services
  • Emergency Services
  • Political Info
  • General Location Info

Find your garbage, recycling, yard waste and junk set-out dates. Sign up for junk set out and street sweeping reminders by email and text!

The new Metro311 Reporting System and our new 311 mobile app is live!

Report Something to Us!

  • Report Online now.
  • Louisville Metro 311 App icon
    Download our 311 mobile app by searching for "Louisville Metro 311" in your app store.
  • Call MetroCall at 311 or (502) 574-5000
  • Email MetroCall
  • Live Chat - Look for our Live Chat tool in the bottom right corner of our site and chat with MetroCall.